Technical Support Agent

Summary

Join Paystone, a leading North American payment and software company, as a dynamic remote Technical Support Agent. You'll provide timely and thorough support via phone and email, diagnosing issues and guiding customers through solutions in a way that feels effortless to them.

Requirements

• You have a genuine passion for helping others and solving problems
• You’re a natural communicator who can explain even the most complex concepts in simple terms
• You’re tech-savvy with a basic understanding of internet technology (think modems, routers, IP settings)
• You're adaptable and thrive in environments where change is the norm

Responsibilities

• Solve Complex Issues with Precision: Provide timely and thorough support via phone and email, diagnosing issues and guiding customers through solutions in a way that feels effortless to them
• Own the Process: Dive into troubleshooting hardware, software, and systems, collaborating with cross-functional teams to solve problems that go beyond the ordinary
• Shape Our Future: As the voice of the customer, your insights will play a critical role in how we evolve our product and processes. You’ll be the bridge between customer feedback and innovative change
• Push Boundaries: Identify areas for improvement in our current systems and processes, making recommendations that keep us ahead of the curve

Benefits

• Compensation tied to market data
• We reward for contribution
• Everyone gets equity
• Flexible Time-off
• We’re committed to career development
• Work from home