Chat Support Agent

Summary

Join our remote team as a dedicated Chat Support Agent and play a vital role in ensuring a positive gig worker experience by providing top-notch customer support through our chat system.

Requirements

• Proven experience as a customer support agent or similar role, preferably in the gig economy or staffing industry
• Excellent written and verbal communication skills, with the ability to communicate clearly and concisely
• Strong multitasking and problem-solving skills, with the ability to navigate between multiple chat conversations efficiently
• Empathetic and customer-oriented mindset, with a genuine desire to help gig workers succeed
• Proficient computer skills, including the ability to navigate software applications and work with chat support tools
• Ability to work independently and remotely while maintaining a high level of productivity and focus

Responsibilities

• Respond promptly to gig workers' inquiries and provide accurate and helpful information through our chat support system
• Address and resolve gig workers' concerns, issues, or complaints with empathy and professionalism
• Collaborate with other team members to ensure a seamless and efficient chat support experience for gig workers
• Stay up-to-date with the features and functionalities of the NoGigiddy platform and our partner staffing apps
• Assist gig workers in navigating the NoGigiddy platform and troubleshoot any technical issues they may encounter
• Actively promote the benefits and features of NoGigiddy to gig workers to encourage engagement and participation
• Document and escalate complex or unresolved queries to the appropriate departments for further assistance