German Customer Support Agent

Summary

Join our team as a customer support expert in sunny Lisbon and kick off your career working for one of the most well-known brands in the market! We're looking for someone to provide high-quality services to clients, process inquiries, and solve technical problems.

Requirements

• Native level of German
• Fluent level of English
• Ideally previous experience within the Customer Support field
• Quick learner
• Independent
• Able to work under pressure
• Excellent communication skills
• Problem solver

Responsibilities

• Processing inquiries from new and existing customers (small and medium-sized businesses companies) via telephone, email and live chat
• Outbound phone callbacks and proactive contact with all customers previously contacted through other channels (chat or email)
• Supporting the customer after independently purchasing services from Facebook, as well as on Instagram and WhatsApp
• Mainly solving technical problems (advertising, technical errors, questions about pixel and catalogs)
• Processing payment and billing issues
• Independent and proactive solution-finding using the constantly available knowledge base

Benefits

• Refund of the initial flight ticket to relocate to Portugal
• Two yearly complementary flight tickets to go to your home country
• Possibility of working fully remote from anywhere in Portugal. Equipment provided by the company
• Career development, opportunities to grow within the company
• Multicultural environment
• Health package
• Performance bonuses