Remote Technical Support Analyst

Summary

Join our team as a Bilingual or Trilingual Technical Support Analyst to provide technical and functional support to clients worldwide, working closely with development and customer success teams.

Requirements

• Fluent in English, Spanish, and/or Portuguese
• Strong communication and troubleshooting skills
• Previous experience in technical support for software and/or infrastructure
• Tech-savvy

Responsibilities

• Provide technical and functional support to clients all over the world
• Check clients' configurations and suggest improvements and best practices to maximize platform efficiency
• Work closely with development and customer success teams to troubleshoot issues

Benefits

• Top-tier health insurance
• Fixed amount for purchases in the food sector
• Reimbursement for remote work
• Extended vacation and paternity leave