LRN is hiring a
Technical Support Associate
LRN
π΅ ~$143k-$214k
πPhilippines
Please let LRN know you found this job on JobsCollider. Thanks! π
Summary
The job is for a Technical Support Associate at LRN, a global e-Learning provider. The role involves assisting internal and external customers with LRN's proprietary applications, managing customer requests, maintaining quality levels, and providing training to customers on LRN's tools.
Requirements
- Bachelors Degree
- 1-3 years of L1/L2 level experience in a customer facing role in an application support environment
- Excellent communication skills in English
- Familiarity with Learning Management Systems
Responsibilities
- Provide assistance to internal and external customers on all aspects of LRN's proprietary applications
- Keep stakeholders updated as to the status of call tickets, requests, projects and changes
- Update necessary tracking and reporting systems
- Manage expectations of internal and external customers
- Prioritize requests based on need and impact
- Prepare/document and present product information
- Maintain quality levels for all work related to customers' requests
- Ensure an ongoing dialog between LRN and each customer
- Provide assistance/training to customer point of contacts on LRN's proprietary tools
- Collaborate with peers to discuss unique solutions and document them
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Please let LRN know you found this job on JobsCollider. Thanks! π