Remote Senior Technical Support Associate

Summary

Join us in revolutionizing the healthcare industry as a Senior Technical Support Engineer at Nursa, where you'll manage customer support escalations and application troubleshooting for our nursing staffing marketplace.

Requirements

• 3+ years of experience as an Technical Support Associate
• Must be able to work Saturday through Wednesday, 10 am - 6 pm MST
• Strong written and verbal communication skills in English
• Ability to be self-driven and work autonomously
• Able to handle multiple tasks in parallel, using critical thinking to solve problems
• Strong knowledge of SQL (PostgreSQL preferred)
• Knowledge of Python or other programming language
• Demonstrated experience using REST APIs with JSON, as well as knowledge of common authentication mechanisms like OAuth and API keys
• Experience with Jira Service Desk and Salesforce Service Cloud

Responsibilities

• Resolving requests raised in Salesforce Service Cloud and JIRA
• Troubleshooting issues found in the application, triaging and escalating to the correct engineering teams to resolve in JIRA
• Declaring major incidents raised by issues in PagerDuty
• Writing and running python scripts to automate business processes
• Coordinating with our L1 Support team and other internal stakeholders during and after your investigation

Benefits

• Opportunity to revolutionize the healthcare industry and build both relationships and teams that make a tangible impact
• We empower team members to act intelligently and be owners, believing that execution is everything, and have designed a learning-focused environment where you get ongoing support and regular feedback to help you grow
• An opportunity to join an international team with a work culture that is based on trust, flexibility, and curiosity
• Competitive salary
• $2,000-$2,500/month salary