Technical Support

Summary

Join Evertz's evTOC team as a self-driven evTOC expert passionate about continuous learning and customer experience elevation. Act as an expert technical advisor on complex initiatives, providing remote support to Evertz customers, solving problems by replicating user workflows, and bridging customers with product and development teams. This role requires excellent communication and analytical skills, 2+ years of technical or customer support experience, a system-level understanding, and a college diploma in a relevant field. Broadcast knowledge is a bonus. Evertz offers a competitive compensation package, work-life balance, and various employee benefits.

Requirements

• Excellent written and verbal communication skills
• Detail oriented with strong analytical and problem-solving skills
• 2+ years of technical or customer support
• System level understanding
• Willing to work in an exciting, fast-paced industry with career growth potential
• Must love working with the most advanced broadcast solutions in our industry
• College diploma in computer, engineering, networking or similar fields

Responsibilities

• Act as an expert level technical advisor or specialist on highly complex initiatives
• Providing remote support for Evertz customers
• Solve problems by replicating user workflows and provide solutions
• Be the customer bridge to our product and development teams

Preferred Qualifications

• International travel an option
• Broadcast knowledge an added bonus

Benefits

• Employer funded benefits program
• Competitive total compensation package
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform
• Career Progression
• Casual Work Environment
• Social Events and Sports Teams