Remote Technical Support Consultant

Summary

The job is for a Technical Support Consultant at SupportYourApp, a global SaaS, Software, or Hardware solutions provider. The role involves providing exceptional customer support, maintaining product knowledge, and communicating with various IT departments. The position requires excellent English skills, a technical background, experience in Technical/Customer Support, understanding of cybersecurity, and analytical skills. Benefits include flexible schedule, opportunity to work remotely, good bonuses for referring friends, paid intensive training, work-life balance, and greenhouse conditions for self-development.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
• Experience in Technical/Customer Support
• Understanding of cybersecurity, experience SOC analysis
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Experience with Zendesk or similar CRM systems
• Experience with engineers

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development