SupportYourApp is hiring a
Technical Support Consultant

Summary

The job is for a Customer Support Consultant at SupportYourApp, a multinational company providing technical and customer support services. The role involves providing exceptional customer support via emails, building relationships with customers, managing inquiries, staying updated with market conditions, working with sensitive information, applying customer happiness practices, and continuously seeking improvement to enhance team performance.

Requirements

• Excellent Spanish. and English (C1 level for both is a must)
• Advanced Excel skills is a must
• Experience in logistics or transportation
• Logical thinking
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (preferably Windows laptop with 16Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via emails
• Build positive and long-lasting relationships with customers
• Effectively manage and follow up on the inquiries
• Always be up-to-date with the general market conditions
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Continuously seek improvement to enhance the team's performance

Preferred Qualifications

• Experience with CRM systems
• Proven knowledge in writing code (Python preferably)
• Proficient in standard logistics software

Benefits

• Fixed schedule: Monday to Friday, 5 AM–1 PM, Uruguay time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development