SupportYourApp is hiring a
Technical Support Consultant

Summary

Join our Technical Support Consultant team at SupportYourApp, a leading SaaS, Software, or Hardware solutions provider. Work remotely in a multicultural environment, enjoy flexible hours, good bonuses for referring friends, and comprehensive training. Requirements include excellent English communication skills, prior tech support experience, strong troubleshooting skills, technical background, customer-oriented attitude, and interpersonal skills. Additional qualifications like Zendesk experience, certifications, or remote desktop application knowledge are beneficial.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• Prior experience in tech support, desktop support, or a similar role
• Strong troubleshooting and problem-solving skills, attention to detail
• Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
• Basic understanding of cybersecurity, working experience with ISP

Responsibilities

• Provide exceptional technical support via calls, chats, and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve complex tickets
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client’s products and services
• Securely work with customers’ sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Preferred Qualifications

• Experience with Zendesk or similar CRM systems
• Experience with engineers
• Degree in computer science or information technology
• Certification in Microsoft, Linux, or Cisco
• Experience with remote desktop applications and help desk software

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development