Tillster is hiring a
Technical Support Data Analyst

Summary

Tillster is seeking a Technical Support Data Analyst to work remotely but be based in the United States. The role involves identifying support process requirements, programming, maintaining computer systems, developing applications and databases, and helping establish, analyze, and maintain internal KPIs. The ideal candidate should have a Bachelor's Degree in Engineering, Technology, or Data, 3+ years of software design experience, 2+ years of programming experience, 1+ year of database development and data analyst experience, strong problem-solving skills, and the ability to analyze information.

Requirements

• Bachelor’s Degree in Engineering, Technology, or Data
• 3+ years progressive software design, development, and debugging experience
• 2+ years of programming experience
• 1+ year of database development and data analyst experience
• Ability to analyze information
• Some technical writing experience to write needed technical documentation
• Strong problem solving and attention to detail
• Success at small to medium B2B companies
• Demonstrated ability to build solid relationships with other employees and create strategic relationships

Responsibilities

• Identifies requirements for Support processes and reports by establishing personal rapport with other employees to understand service requirements
• Arranges project requirements in programming sequence by analyzing requirements; preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic
• Programs by encoding project requirements in computer language and entering coded information
• Confirms program operation by conducting tests; modifying program sequence and/or codes
• Provides reference for use of computers by writing and maintaining user documentation; maintaining own processes for troubleshooting
• Maintains computer systems and programming guidelines by writing and updating policies and procedures
• Helps establish, analyze, and maintain internal Support KPI’s to ensure optimal performance of Support employees, tools, and workflow processes
• Protects operations by keeping needed information confidential
• Contributes to team effort by accomplishing related results as needed
• Develops and maintains applications and databases by evaluating internal needs; analyzing requirements; developing software systems

Benefits

• Expected base salary range $80,000 - $100,000
• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits
• Holidays: The company observes ten (10) paid holidays per calendar year
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan
• Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities