Anrok is hiring a
Technical Support Engineer

Summary

As a Technical Support Engineer at Anrok, you will be responsible for understanding and resolving complex technical issues for customers, collaborating with internal teams to resolve challenges, and contributing to the continuous improvement of support processes. The role requires strong technical aptitude, excellent communication skills, previous experience in customer-facing technical support roles, and the ability to manage multiple priorities.

Requirements

• Strong technical aptitude with the ability to quickly grasp complex systems and documentation
• Excellent written and verbal communication skills, with a talent for making complicated ideas accessible to non-technical audiences
• Previous experience in a customer-facing technical support role
• Proven ability to collaborate effectively with engineering and support teams to resolve customer issues
• Ability to manage multiple priorities and adapt quickly in a fast-paced environment

Responsibilities

• Deeply analyze and understand customer technical issues
• Leverage internal resources and collaborate with various teams to resolve complex technical challenges
• Interpret internal and external technical documentation and API specifications to assist in understanding customer needs
• Communicate technical concepts clearly and concisely to customers with less technical understanding
• Serve as a bridge between customers and internal teams, ensuring effective information flow and issue resolution
• Contribute to the continuous improvement of our support processes and knowledge base

Preferred Qualifications

Previous experience in the sales tax and VAT industry

Benefits

• The equity upside of an early-stage startup with the product-market fit of a later-stage company
• Daily lunch and snacks for those working out of our San Francisco office
• Medical, dental, and vision insurance covered 100%
• One Medical membership covered, flexible sick benefits and more
• Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with
• One Medical annual membership
• Bi-annual team offsites and optional quarterly gatherings at the SF HQ office
• Home office setup stipend to ensure you have the equipment you need to thrive at work
• For employees based in the San Francisco Bay Area, we follow a hybrid model. Where we come into the office 3 days a week to collaborate in person. For employees located outside of the San Francisco Bay Area, you will work remotely full-time