Remote Technical Support Engineer

Summary

Join Anrok as a Technical Support Engineer and be the crucial link between customers and product and engineering teams, resolving complex technical issues and collaborating with internal resources to provide clear solutions.

Requirements

• Strong technical aptitude with the ability to quickly grasp complex systems and documentation
• Excellent written and verbal communication skills, with a talent for making complicated ideas accessible to non-technical audiences
• Previous experience in a customer-facing technical support role
• Proven ability to collaborate effectively with engineering and support teams to resolve customer issues
• Ability to manage multiple priorities and adapt quickly in a fast-paced environment

Responsibilities

• Deeply analyze and understand customer technical issues, using your expertise to diagnose problems efficiently
• Leverage internal resources and collaborate with various teams to resolve complex technical challenges
• Interpret internal and external technical documentation and API specifications to assist in understanding customer needs
• Communicate technical concepts clearly and concisely to customers with less technical understanding
• Serve as a bridge between customers and internal teams, ensuring effective information flow and issue resolution
• Contribute to the continuous improvement of our support processes and knowledge base

Benefits

• The equity upside of an early-stage startup with the product-market fit of a later-stage company
• Daily lunch and snacks for those working out of our San Francisco office
• Medical, dental, and vision insurance covered 100%
• One Medical membership covered, flexible sick benefits and more
• Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with
• One Medical annual membership
• Bi-annual team offsites and optional quarterly gatherings at the SF HQ office
• Home office setup stipend to ensure you have the equipment you need to thrive at work
• For employees based in the San Francisco Bay Area, we follow a hybrid model. Where we come into the office 3 days a week to collaborate in person. For employees located outside of the San Francisco Bay Area, you will work remotely full-time