Technical Support Engineer

Summary

Join BigID, a leading tech startup focused on data security, compliance, and AI data management, as a Technical Support Engineer. You will provide high-quality support to enterprise customers, troubleshoot technical issues, and collaborate with internal and client teams to ensure successful resolutions. This role requires 2+ years of experience in information technology, particularly in customer-facing roles involving product implementation and hands-on technical activities within enterprise environments. You should have a strong understanding of Linux-based operating systems, RDBMS, and experience with Docker and Kubernetes deployments. BigID offers a competitive salary, comprehensive benefits, and a remote-first work environment.

Requirements

• 2+ years of professional experience in information technology  in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
• An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.)
• Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)
• Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc
• Troubleshooting complex software issues, working from written and oral instructions as described by the technical support organization, sales organization, account managers and customers themselves

Responsibilities

• Work closely with client stakeholders to triage and troubleshoot technical issues
• Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts in order to meet clients’ specific requirements
• Engage with multi-discipline internal and client teams to ensure successful resolutions within customers’ environments
• Share knowledge of relevant technical areas at an applicable level of depth and detail within the Support organization
• Document and report product issues, enhancement requests raised in the field, and possible implementation flow improvements
• Participate in the team on-call rotation during weekends or holidays, a few times per year

Preferred Qualifications

Professional experience in Docker and Kubernetes deployments - an advantage

Benefits

• ���� Work from home with a global remote-first community
• ���� Global Culture Corner
• ����️ Flexible PTO and Quarterly Volunteer Days
• ����  Equity Participation
• ���� 100% employer-covered medical, dental, and vision options available to you
• ���� Additional insurance benefits like pet insurance and legal assistance
• ���� Learning & Development Opportunities
• ���� Fidelity Employer Sponsored 401K
• ���� Robust DEI Program with several vibrant ERG communities
• ���� Paid Parental Leave