Remote Technical Support Engineer

Summary

Join Doppler as a Technical Support Engineer and help customers successfully adopt their SecretOps platform by delivering exceptional customer support, ensuring high-quality documentation, and packaging customer feedback into actionable improvements.

Requirements

• 2-3 years of experience providing technical support, solving customer-specific problems, and helping customers with workarounds where required
• Experience in deploying applications to a variety of hosting platforms and cloud providers
• Proficiency with at least one programming language (Typescript and Bash experience a plus)

Responsibilities

• Delivering a fast and delightful customer support experience via our internal support system and public community forum
• Ensuring our documentation, tutorials, and other educational resources are high-quality and up to date by contributing updates, feedback, and recommendations for improvement
• Packaging customer feedback into actionable improvements for our product and engineering teams

Benefits

• Equity at an early-stage, fast-growing startup
• Premium health insurance (medical, dental, vision)
• Guilt Free Unlimited PTO - 3-week minimum strongly encouraged!
• Upward Mobility
• Learning and Development Stipend
• Wealth Advisor
• 401k
• Pregnancy & Family Leave
• Fertility & Adoption Benefits
• Equal Compensation (regardless of gender or race)