Technical Support Engineer

Summary

Join us as a Technical Support Engineer for a 12-month placement at Focusrite, where you'll be part of a global cross-functional team providing customer service and working on exciting new products. You'll have the opportunity to develop your skills, work with a talented and passionate team, and enjoy a range of benefits.

Requirements

• The ability and readiness to work well as part of a team
• Knowledge of audio interfaces, MIDI control, home/studio recording setups and music production
• Experience with Mac OS and Windows systems
• DAW knowledge (e.g. Pro-Tools, Logic, Cubase)
• A polite, patient and helpful phone manner
• Experience dealing with customers

Responsibilities

• Act as focal point for pre/post sales and technical enquiries via phone, email and live chat relating to the Focusrite and Novation product lines
• Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team
• Coordinate warranty and non-warranty repair bookings for dealers and customers
• Represent the Technical Support team and our customer base during the development phase of exciting new products

Benefits

��23500 per year (£25650 for London-based roles)