Samsara is hiring a
Technical Support Engineer

Summary

Join Samsara's team as a Technical Support Engineer and help define the future of physical operations. You will provide world-class hardware and software support experience to customers, troubleshoot complex customer problems, and improve support across all teams.

Requirements

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field
• 2-5 years of experience in support, engineering, or other technical role
• Strong familiarity with using CRMs like Zendesk or Salesforce
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company
• Excellent written and verbal communication skills, you can speak both Engineer and Human
• Strong bias for action, ability to dive deep, and insistence on the highest standards
• Ability to work in a hyper-growth environment with shifting priorities
• Willingness to work flexible hours during nights and weekends is preferred
• Bilingual English and Spanish

Responsibilities

• Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries
• Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity
• Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals
• Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-servisablity for our end users
• Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary
• Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more