StarTree is hiring a
Technical Support Engineer

Summary

Join StarTree as a Technical Support Engineer for the US West region (PST/MST) to help customers resolve critical issues in their production and pre-production environments, leveraging deep knowledge of best practices in Apache Pinot and the broader StarTree Platform.

Requirements

• Must be in PST or MST to be considered
• Experience in diagnosing, reproducing, and resolving technical issues in complex customer production environments
• Deep desire to help customers through direct interaction
• Previous experience working in a startup environment with global customers
• Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
• Operational knowledge of Java applications
• Experience with at least one mainstream distributed system
• Familiarity with streaming systems, such as Kafka, Pulsar, Flume, Flink, Spark, or similar
• Strong troubleshooting and critical thinking skills
• Excitement in learning about streaming data and becoming a domain expert in Apache Pinot
• Experience with cloud platforms such as AWS, GCP, or Azure is a plus
• Outstanding written and verbal communication skills

Responsibilities

• Collaborate with other engineers to understand and troubleshoot systems and use the experience gained to influence the roadmap of the StarTree product
• Work with customers to resolve a wide range of issues with their deployments and usage
• Contribute to process development - we are always looking to improve how we work
• Communicate with product and engineering teams to provide product feedback from the field
• Improve product documentation and author knowledge base articles
• Create internal tooling and review product demos