Box Inc Deutschland is hiring a
Associate Technical Support Engineer
Box Inc Deutschland
π΅ $73k-$91k
πUnited States
Please let Box Inc Deutschland know you found this job on JobsCollider. Thanks! π
Summary
Join Box as a Product Support Specialist in Webapp and become an expert on an area of the Box product suite. You will work on customer-facing activities like troubleshooting and supporting customers to optimize their use of Box, collaborate with internal teams, and develop technically and professionally.
Requirements
- 4-year degree in CS or Engineering or an equivalent history of related experience required
- 2-3 years experience in a Product Support role with a SaaS company
- Experience working with Splunk and other relevant technology tools
- Significant level of comfort interacting with a high volume of customers over a variety of channels (phone, email, web-based screen-sharing)
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Understanding of Debug/HAR files, how to capture and read them
- Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalating to internal teams, Product Engineering, and additional stakeholders, when required
- Experience troubleshooting logins and SSO, networking and uploads, and analysis of browser and network captures (reading HAR files) a plus
- Excellent written and verbal communication skills
Responsibilities
- Become an expert on an area of the Box product suite
- Work on customer-facing activities like troubleshooting and supporting customers to optimize their use of Box
- Collaborate with internal teams such as Customer Success Managers, Engineers, Implementation Consultants, and Product Managers
Benefits
- Healthcare benefits
- Additional Box Benefits + Perks
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Please let Box Inc Deutschland know you found this job on JobsCollider. Thanks! π