Box Inc Deutschland is hiring a
Associate Technical Support Engineer

Summary

Join Box as a Product Support Specialist in Webapp and become an expert on an area of the Box product suite. You will work on customer-facing activities like troubleshooting and supporting customers to optimize their use of Box, collaborate with internal teams, and develop technically and professionally.

Requirements

• 4-year degree in CS or Engineering or an equivalent history of related experience required
• 2-3 years experience in a Product Support role with a SaaS company
• Experience working with Splunk and other relevant technology tools
• Significant level of comfort interacting with a high volume of customers over a variety of channels (phone, email, web-based screen-sharing)
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Understanding of Debug/HAR files, how to capture and read them
• Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalating to internal teams, Product Engineering, and additional stakeholders, when required
• Experience troubleshooting logins and SSO, networking and uploads, and analysis of browser and network captures (reading HAR files) a plus
• Excellent written and verbal communication skills

Responsibilities

• Become an expert on an area of the Box product suite
• Work on customer-facing activities like troubleshooting and supporting customers to optimize their use of Box
• Collaborate with internal teams such as Customer Success Managers, Engineers, Implementation Consultants, and Product Managers

Benefits

• Healthcare benefits
• Additional Box Benefits + Perks