Technical Support Engineer

Summary

The job is for a Venafi Technical Support Engineer who will provide technical assistance to ensure customers are securely and properly using the Identity Management security platform. The ideal candidate should have experience with Enterprise level troubleshooting and Support, PKI, securing Internet applications, large network design, identity and authentication technologies, database management, and excellent communication skills.

Requirements

• Enterprise level troubleshooting and Support experience
• Public Key Infrastructure (PKI) including technology, standards, and implementations
• Understanding of large network design, layout, and operations
• Identity and Authentication technologies, e.g., LDAP, Active Directory. Okta, SAML, CyberArk
• Database (MS SQL/MySQL) experience, including the ability to write queries
• Excellent presentation, verbal, and written communications skills

Responsibilities

• Provide multiple channels of technical assistance to help ensure Venafi customers are securely and properly using their Identity Management security platform
• Assist in the design of technical solutions for customers based on Venafi and partner products and technology
• Work closely with other field teams to ensure cohesive product and services solution
• Proactively communicate customer problems and record all customer interactions in our CRM system
• Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment
• Establish and maintain effective working relationships with clients
• Work effectively with QA and development to troubleshoot and resolve complex product issues
• Help create and deliver product training

Preferred Qualifications

• Experience using Venafi's products and encryption technologies
• Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus
• Understanding of web application design and implementation
• Basic scripting or coding understanding. (Bash, PowerShell, C#, Python)
• Experience working Kubernetes, Docker, or APIs
• Direct security or systems management industry experience
• CISSP or other security certificates a plus

Benefits

• Venafi pays 90% of the monthly premium for medical insurance and 100% of the monthly premium for dental, vision, life insurance, short and long-term disability, and accident insurance for both team members and their families
• Offer an open time off policy and observe 12 holidays each year
• Offer a 401(k) with company matching, company HSA contribution, 2x salary employer-paid life insurance, parental leave, pet insurance, fertility, adoption and surrogacy benefits!