Remote Technical Support Engineer- DevOps

Summary

The job involves serving as the single point of contact for technical matters, providing support to customers or internal teams using DevOps tools, troubleshooting issues, collaborating with customers, creating documentation, and prioritizing multiple open issues. The ideal candidate should have a background in DevOps/Cloud/Observability, 3+ years of experience in customer-focused roles as a DevOps Engineer/DevOps Support, excellent communication skills in English, motivation to learn new skills and technologies, great interpersonal and communication skills, high availability for fast response to customers, proven work experience with ELK, hands-on experience in Regular Expressions, background in AWS, Docker, Kubernetes, Networking, scripting skills in one of the following: Python, Perl, Ruby, and experience in SAAS B2B software companies.

Requirements

• Background knowledge of DevOps / Cloud / Observability
• 3+ years of proven experience in customer focus position as a Devops Engineer/ Devops Support Roles
• BA/BSc degree in Computer Science or equivalent experience
• Excellent customer/ Client-facing skills
• Excellent communication skills in English
• Motivation to learn new skills and technologies
• Great interpersonal and communication skills
• High availability for fast response to customers
• Proven work experience with ELK (Elastic-search/Logstash/Kibana)
• Hands-on experience in Regular Expressions
• Background in AWS, Docker, Kubernetes, Networking
• Scripting skills in one of the following: Python, Perl, Ruby
• Experience in SAAS B2B software companies

Responsibilities

• Serve as Client's single point of contact for any tech-related matters
• Provide technical support to customers or internal teams using DevOps tools and practices
• Respond to support requests, troubleshoot issues, and resolve problems in a timely manner
• Investigate and diagnose technical issues related to DevOps tools, infrastructure, and deployments
• Collaborate with customers or internal teams to understand and resolve complex problems
• Establish relationships and engage with technical counterparts to drive product adoption and expansion
• Train and coach customers to a successful onboarding process and ongoing usage
• Advocate internally for customer needs – be the technical voice of the customer within Coralogix
• Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
• Prioritize and manage several open issues at one time
• Properly escalate unresolved issues to appropriate internal teams