Twilio is hiring a
Technical Support Engineer L2, Remote - India
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Technical Support Engineer L2 closed
🏢 Twilio
💵 ~$41k-$62k
📍India
Summary
Join Twilio as a Technical Support Engineer 2 in Bengaluru, India. Support customers using Twilio platform, work flexible hours including weekends, and collaborate with teams. Full-stack JavaScript development experience required, with bonus skills in serverless, WebRTC, and contact center products.
Requirements
- Full-Stack Javascript development experience with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C#/Java, python are bonus) and client-side code (JavaScript, specifically React.js is a huge bonus)
- Good understanding of OOP
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions
- Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
- High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
- Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience
- Excellent written and verbal communication skills
- 3 to 5 years years experience or equivalent relevant experience in Full-Stack Javascript development with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C#/Java, python are bonus) and client-side code (JavaScript, specifically React.js is a huge bonus)
Responsibilities
- Empower others by addressing customer issues and providing feedback to Twilio’s Product and Engineering teams
- Wear the customer shoes by working with customers' developers, architects, and support personnel to resolve complex problems
- Ruthless prioritize by leveraging experience with troubleshooting and resolving Quality of Service (QoS) issues
- Collaborate with teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs
- Review internal knowledge to stay current on industry shifts and standards
- Assist your manager in process improvements by surfacing customer pain points to assist in process improvement
Preferred Qualifications
- Bonus skills: Serverless (Lambda) experience
- Expertise with both native and mobile applications is a great bonus
- Having related experience in troubleshooting contact center products
- Understanding of WebRTC is a plus
- Experience working collaboratively with team members in different geographic locations and time zones
- Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures
- Ability to influence and build effective working relationships with all levels of the organization
- Interest in utilizing customer feedback to identify and drive improvements in our products
Benefits
Competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location
This job is filled or no longer available
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