Technical Support Lead

Summary

Join Playson, a leading online gaming supplier, as a Technical Support Lead. You will be the primary point of contact, providing proactive support to ensure seamless client operations. This role involves leading a team, handling technical support events, and collaborating with other teams. We offer a competitive salary, quarterly bonuses, flexible scheduling, remote work options, comprehensive medical insurance, financial support for life events, and unlimited paid vacation and sick leave. The ideal candidate possesses experience leading tech support teams in iGaming, strong communication skills, and knowledge of relevant technologies. Apply today and join our dynamic team!

Requirements

• Experience leading Tech Support teams in the iGaming domain is a must
• To be a proactive and client-oriented person with a strong work ethic
• Effective communication skills with a proven ability to troubleshoot
• At least Upper-intermediate level of proper written and oral English
• Strong desire to develop and learn quickly
• Knowledge of XML/JSON
• Knowledge of Git
• Understanding of API protocols
• SDLC knowledge
• Ability to have obligatory 2-3 remote night shifts per week
• Basic knowledge of the QA process
• Previous experience in a relevant position (2+ years)
• Experience with monitoring systems (Grafana, DataDog, Prometheus, etc.)

Responsibilities

• Progress Check: Evaluate how well we're doing and meeting goals, especially those in the Stream development Roadmap
• Stream Management: Handle all Technical Support-related events and documents efficiently
• Team Building: Play a crucial role in candidate interviews and shaping job descriptions
• Growth Focus: Drive the overall growth and improvement of our capability stream
• Problem Solving: Understand and analyze issues to find effective solutions
• Thorough Testing: Ensure seamless integration with detailed protocol testing
• Technical Support Pro: Provide excellent second-level customer support
• Service Excellence: Deliver outstanding customer service with a full week of coverage
• Team Collaboration: Work proactively with other teams for collective success

Benefits

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Flexible Schedule: We offer a flexible work schedule to accommodate your needs
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
• Professional Development: Get reimbursement for profess