Boldr is hiring a
Technical Support Representative, Remote - Philippines
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Summary
The job involves providing hands-on technical support for a product in a fast-paced environment. The successful candidate will have at least 2 years of technical support experience, be adaptable, metrics-driven, and have strong conflict resolution skills.
Requirements
- 2+ years of technical support experience
- Experience in providing technical support: installing and uninstalling apps from phones and computers
- General knowledge of how web-based and mobile apps work
- Passion for creating exceptional customer experiences
- Ability to thrive in a dynamic and evolving environment – must be adaptable
- Metrics-driven and proven ability to handle a high volume of customer interactions
- Strong conflict resolution skills and even temperament in challenging situations
- Native or near-native written and spoken English
- Ability to properly understand and convey tone via written communications
- Creative problem-solving skills
- Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations
- Loads of empathy – you genuinely care!
- Proactive attitude and ability to work with limited supervision
Responsibilities
- Provides hands-on technical troubleshooting
- Explains features and provides best practice guidance
- Installs, modifies, and makes minor repairs to computer hardware and software systems
- Resolves tickets representing staff-generated technical requests or problems
- Maintains system functionality by testing computer components
- Helps design and implement networks
- Consults with users to determine appropriate hardware and software needs
- Maximizes computer systems capabilities by studying technical applications
- Tests compatibility of new programs with existing ones
- Gathers data to identify and evaluate technical purchasing options
- Confirms program objectives and specifications by testing new programs
- Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs
- Installs software and necessary applications for workflow
- Trains users on new software in person or through a variety of tutorial channels
- Maintains system capability by testing computer components
- Carries out software, network, and database performance tuning
- Documents hardware and software updates
- Keeps up to date on technical advancements
- Prepares reference material for users
Preferred Qualifications
- Supports the team by executing initiatives and collaborating on projects
- Takes initiative and identifies areas of opportunity that you can contribute to help the team as it grows
- Acquires valuable customer insights and shares them with the rest of the team to improve the education and experience to create customers for life
Benefits
- Flexible work schedule
- SSS (Philippine Social Security System)
- Philhealth (Philippine Health Insurance Corporation)
- HMO on day one
- 13th month pay
- Paid incentive leaves
- Personal time-offs (PTOs)
- Sick leave
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Please let Boldr know you found this job on JobsCollider. Thanks! 🙏