Bilingual Technical Support Representative

Summary

The job is a Technical Support Representative role at Seagull Scientific, providing product support for BarTender software and print drivers. The position requires strong technical skills, knowledge of Windows operating systems, and Spanish fluency. It offers a salary between $21.63 - $31.73 per hour with potential bi-annual performance bonus, excellent medical, dental, and vision plan, 401K with 100% employer matching up to 3.0%, competitive PTO package, paid company holidays, tuition reimbursement benefits, company-paid life insurance, short term and long-term disability benefits.

Requirements

• Prior experience as a technical support representative providing excellent customer service and demonstrating strong troubleshooting skills
• Strong knowledge of Windows operating systems
• Technical aptitude, with the ability to quickly learn and work with new software
• Strong written and verbal communication skills, with the ability to speak clear English and Spanish and communicate effectively
• Problem-solving ability and active listening skills
• Ability to successfully collaborate in teams and interact with different departments
• Completion of CompTIA A+ certification a plus
• Spanish fluency required

Responsibilities

• Be the first point of contact with external customers over email, chat, and phone
• Provide support to customers by identifying, troubleshooting, and resolving technical issues relating to our BarTender enterprise software and third-party applications
• Escalate issues to higher support tiers, as needed
• Research and answer miscellaneous questions about software capabilities from resellers and end users
• Identify and record details about support tickets and contribute to the documentation and the Knowledge Base
• Play a vital role in suggesting improvements to our product

Benefits

• Compensation for this full-time job is between $21.63 - $31.73 per hour, with the potential for a bi-annual performance bonus
• Excellent medical, dental, and vision plan
• 401K with 100% employer matching up to 3.0% with immediate vesting
• Competitive PTO Package
• Paid company holidays
• Tuition-reimbursement benefits
• Company-paid life insurance, short term and long-term disability benefits