Technical Support Representative

Summary

The Technical Support Representative at Granicus will work as an integral part of Client Experience, providing support to clients across various sectors and locations. This is a permanent full-time, work-from-home position based out of Bangaluru, India, requiring exceptional communication skills, fluency in French (C1 level), and a reliable internet connection that meets OH&S standards.

Requirements

• Ability to speak, write and read French (C1 French)
• Develop a detailed understanding of our platform EngagementHQ

Responsibilities

• Exceptional verbal and written communication skills – to analyze, interpret and communicate effectively with colleagues and clients
• Be the first point of contact for all inbound email and chat queries from our customers
• Independently and effectively resolve all queries
• Redirect technical issues and bugs to our technology team
• Liaise with the development team to resolve the client’s concerns
• Proactively and continuously keep our customer and staff in Australia, Canada, United States and United Kingdom informed about open/pending issues
• Build credibility with customers by empathizing with their problem, proactively understanding customer needs and solving it promptly