Remote Technical Support Representative

Summary

The Technical Support Representative at Granicus will work as an integral part of Client Experience, providing support to clients across various sectors and locations. This is a permanent full-time, work-from-home position based out of Bangaluru, India, requiring exceptional communication skills, fluency in French (C1 level), and a reliable internet connection that meets OH&S standards.

Requirements

• Ability to speak, write and read French (C1 French)
• Develop a detailed understanding of our platform EngagementHQ

Responsibilities

• Exceptional verbal and written communication skills – to analyze, interpret and communicate effectively with colleagues and clients
• Be the first point of contact for all inbound email and chat queries from our customers
• Independently and effectively resolve all queries
• Redirect technical issues and bugs to our technology team
• Liaise with the development team to resolve the client’s concerns
• Proactively and continuously keep our customer and staff in Australia, Canada, United States and United Kingdom informed about open/pending issues
• Build credibility with customers by empathizing with their problem, proactively understanding customer needs and solving it promptly