Granicus is hiring a
Technical Support Representative in India

Logo of Granicus
Technical Support Representative
🏢 Granicus
💵 ~$50k-$60k
📅 Posted on Jun 10, 2024


The Technical Support Representative at Granicus will work as an integral part of Client Experience, providing support to clients across various sectors and locations. This is a permanent full-time, work-from-home position based out of Bangaluru, India, requiring exceptional communication skills, fluency in French (C1 level), and a reliable internet connection that meets OH&S standards.


  • Ability to speak, write and read French (C1 French)
  • Develop a detailed understanding of our platform EngagementHQ


  • Exceptional verbal and written communication skills – to analyze, interpret and communicate effectively with colleagues and clients
  • Be the first point of contact for all inbound email and chat queries from our customers
  • Independently and effectively resolve all queries
  • Redirect technical issues and bugs to our technology team
  • Liaise with the development team to resolve the client’s concerns
  • Proactively and continuously keep our customer and staff in Australia, Canada, United States and United Kingdom informed about open/pending issues
  • Build credibility with customers by empathizing with their problem, proactively understanding customer needs and solving it promptly
Help us out by mentioning to Granicus that you discovered this job opportunity on JobsCollider. Your support is greatly appreciated. Thank you 🙏
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Jobs