Smarsh is hiring a
Technical Support Representative

Summary

The job description is for a Technical Support Representative role at Smarsh, a company that provides digital communication management solutions. The role involves providing world-class client support, handling technical issues, working with other departments, and maintaining detailed records. The ideal candidate should have experience in a fast-paced call center environment, networking, cybersecurity, excellent communication skills, and the ability to work independently within a team.

Requirements

• Patience and the desire and ability to go above and beyond for the cause
• Experience in a fast paced call center environment
• Experience in networking and cyber security
• Ability to multi-task in sometimes stressful environment
• Willingness to learn and adapt to new technologies
• Ability to work independently within a team
• Excellent communication skills both written and verbal
• Prior experience providing IT and excellent customer service over the phone
• Work well under pressure

Responsibilities

• Providing world class client support to our numerous software solutions
• Provide technical support for mobile applications
• Act as a client liaison handling phone and email support requests
• Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature
• Handles problem recognition, research, isolation, resolution and follow-up for routine user problems
• Log and track calls and cases using Salesforce, while maintaining detailed notes of the customer’s request
• Write or revise user training documents and procedures

Preferred Qualifications

Background check required

Benefits

• $20 - $24 an hour
• Shift Options include days (including early morning hours), nights, and weekends