Trainee Technical Support Representative

Summary

Join a dynamic team at Pole To Win as a Customer Experience Representative, providing top-notch customer service via email and live chat. Stay up-to-date with product knowledge, communicate effectively, and maintain a positive attitude towards customers.

Requirements

• Proficient with English and have good written & verbal communication skills
• Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, & PC
• Good technical skills on PC and networking in general
• Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc
• Must possess logical, reasoning, and problem-solving skills

Responsibilities

• Responding promptly to customer queries in a timely and accurate manner via email and/or live chat
• Acknowledging and resolving customer complaints & technical problems by determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution
• Explain and guide customers through product features and functionalities
• Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem
• Always maintain a positive, empathetic, and professional attitude towards customers and provide high level of experience
• Stay focused on the quality by ensuring consistency and adherence to high standards
• Maintain our reputation as a company that offers excellent customer service on every interaction with the customer

Benefits

Flexibility & availability for rotational shifts and week offs to cover hours of operations