PTW is hiring a
Trainee Technical Support Representative

Summary

The job is for a Customer Service Representative at Pole To Win, a company providing Quality Assurance, Customer Experience, and Localization Services since 1994. The role involves handling customer queries, resolving complaints, explaining product features, maintaining good communication skills, and staying updated with product knowledge. Preferred requirements include passion for gaming, experience in various genres of games, and problem-solving skills.

Requirements

• Proficient with English and have good written & verbal communication skills
• Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, & PC
• Good technical skills on PC and networking in general
• Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc

Responsibilities

• Responding promptly to customer queries via email and/or live chat
• Acknowledging and resolving customer complaints & technical problems
• Explaining and guiding customers through product features and functionalities

Preferred Qualifications

• Passion for gaming & experience with game playing in various genres, both online and offline will be an advantage
• Must possess logical, reasoning, and problem-solving skills
• Flexibility & availability for rotational shifts and week offs to cover hours of operations