Trainee Technical Support Representative

Summary

Join PTW as a technical support representative to troubleshoot customer queries with good knowledge of PC/Console and Mobile gaming. Excellent technical skills, passion for learning new technology, and strong communication skills are required.

Requirements

• Proficient with English and have good written & verbal communication skills
• Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo & PC
• Good technical skills on PC and networking in general
• Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc
• Must possess logical, reasoning, and problem-solving skills

Responsibilities

• Responding promptly to customer queries in a timely and accurate manner via email and/or live chat
• Acknowledging and resolving customer complaints & technical problems by determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution
• Explain and guide customers through product features and functionalities

Benefits

Flexibility & availability for rotational shifts and week offs to cover hours of operations