SupportNinja is hiring a
Technical Support Representative

Summary

The Technical Support Representative L3 position at SupportNinja involves providing advanced technical support to customers while ensuring excellent customer service. The job requires at least 3 years of technical support experience, proficiency in relevant software programs, and prior experience in Event Marketing is preferred. The benefits include competitive compensation, paid time off, bonus and incentive plans, opportunities for skills training and personal and professional development, and an employee referral program.

Requirements

• Minimum 3 years of Technical Support with hands-on working experience in configuration, customization, and implementation of SaaS applications
• Excellent communication (written and verbal), problem solving and management skills

Responsibilities

• Provides advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service via phone, email or chat
• Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers

Preferred Qualifications

Prior experience in Event Marketing preferred

Benefits

• Competitive compensation
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program