SupportNinja is hiring a
Technical Support Representative

Summary

The job is for a Technical Support Representative I at SupportNinja. The role involves providing technical support to customers, troubleshooting problems, and delivering excellent customer service. The required qualifications include a high school diploma or equivalent, minimum 6 months experience as a technical support role, remote access experience, basic cryptocurrency experience, good communication skills, and a valid working visa for non-Filipino citizens. The benefits include competitive compensation, adherence to government-mandated benefits, retirement savings program with company matching, life insurance, HMO on day 1, paid time off, birthday leave, bonus and incentive plans, opportunities for skills training and personal and professional development, employee referral program, beautiful office space (for onsite employees), free lunch provided daily (for onsite employees).

Requirements

• Must have high school diploma or equivalent
• Minimum 6 months experience as technical support role or equivalent
• Must have remote access experience and troubleshooting for network, software and hardware issues
• Basic cryptocurrency experience or personal experience in using it
• Good communication skills, both verbal and written
• Experience using a CRM preferred
• Valid working Visa for Non-Filipino citizen

Responsibilities

• Provides basic technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service
• Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
• Communicates technical solutions to non-technical customers in a clear and concise manner
• Escalates complex issues to higher-level team members as necessary
• Documents customer interactions and technical issues in a customer relationship management (CRM) system
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues

Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space (for onsite employees)
• Free lunch provided daily (for onsite employees)