Technical Support Representative I

closed
Miva Logo

Miva

πŸ’΅ $35k-$43k
πŸ“Remote - Worldwide

Summary

Join Miva as an experienced technical support representative! You'll provide phone and email support for our e-commerce software and hosting platform, resolving advanced trouble tickets and assisting clients with various website technologies. This role requires strong communication, analytical, and problem-solving skills, along with 1+ years of technical support experience and a Bachelor's degree or equivalent. The position offers a flexible schedule (1:00 pm - 10:00 pm EST, Monday-Friday, subject to change), remote work, and excellent benefits. Bonus points for experience with web hosting platforms and related technologies. Miva is a fully remote company with employees across the U.S., and the ideal candidate will reside in one of the specified states.

Requirements

  • Strong communication skills and ability to articulate both verbally and in writing
  • Strong analytical and problem-solving capabilities
  • 1+ years of technical support experience
  • A Bachelor's degree or commensurate experience
  • Understanding of Linux, MySQL, PHP, and HTML/CSS

Responsibilities

  • Provide phone support for inquiries relating to our eCommerce software and hosting platform
  • Answer phone calls and create and document detailed tickets in our ticketing system
  • Demonstrate professionalism and outstanding customer service on all phone calls and email replies
  • Identify and reproduce client issues, providing a complete description of the problem and resolution
  • Diagnose and resolve issues that result in poor website performance, such as DDOS attacks, runaway server processes, etc
  • Educate clients on best practices regarding credit card data storage and adherence to PCI/PA-DSS guidelines
  • Perform other duties as assigned

Preferred Qualifications

  • Experience in website hosting, preferably in a client-facing role
  • Proficiency in configuring and troubleshooting web hosting platforms (e.g., cPanel, Plesk)
  • Understanding of web servers, DNS, FTP, and other hosting-related technologies

Benefits

  • Remote company - work from anywhere!
  • Unlimited PTO
  • Maternity/Paternity leave
  • Medical/Dental/Vision/FSA/Life
  • 401k with company match; vested immediately
  • Flexible work schedule
  • Inspiring & collaborative coworkers
This job is filled or no longer available