Technical Support Representative, Tier 1

closed
Jobs for Humanity Logo

Jobs for Humanity

πŸ“Remote - Japan

Summary

Join Turnitin's Product Specialist team and play a critical role in delivering world-class client support. You will respond to technical and non-technical customer queries, working primarily through email (with occasional phone and live chat support). This role requires strong problem-solving and communication skills, the ability to manage multiple tasks, and comfort working with both internal and external customers. Turnitin offers a remote-centric culture, prioritizing employee well-being with a comprehensive benefits package. The ideal candidate will possess a Bachelor's degree or equivalent experience in customer support, fluency in English and Japanese, and excellent computer skills. Familiarity with Learning Management Systems and web technologies is desirable.

Requirements

  • Bachelor’s degree or applicant with experience working in a customer support role
  • Fluent spoken/written English and Japanese
  • Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure
  • Excellent computer skills
  • Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
  • A good understanding of Microsoft Office products
  • Excellent planning and organisational skills
  • Ability to work with sensitive and confidential material and possess excellent judgement

Responsibilities

  • Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance
  • Coordinate closely with Engineering and Product Management on all product issues & releases
  • Develop positive customer and cultural relations
  • Assist in the translation, maintenance, and updating of technical documentation associated with the product line
  • Support other strategic initiatives as needed

Preferred Qualifications

  • Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
  • Broad understanding of web technologies and Software as a Service (SaaS)

Benefits

  • Remote First Culture
  • Health Care Coverage*
  • Education Reimbursement*
  • Competitive Paid Time Off
  • 4 Self-Care Days per year
  • National Holidays*
  • 2 Founder Days + Juneteenth Observed
  • Paid Volunteer Time*
  • Charitable contribution match*
  • Monthly Wellness or Home Office Reimbursement/*
  • Access to Modern Health (mental health platform)
  • Parental Leave*
  • Retirement Plan with match/contribution*
This job is filled or no longer available