ChiroTouch is hiring a
Technical Support Specialist

Summary

Doctible is a technology company that offers patient communication and online reputation management software for healthcare practices. The Customer Success Department focuses on customer satisfaction through efficient problem-solving and collaboration with colleagues. The Technical Support Specialist role involves integrating Doctible's software with clients' systems, providing technical support, managing advanced issues, and maintaining accurate records. Required qualifications include at least one year of customer support experience, solid computer skills, ability to learn technology quickly, knowledge of specific tools, and a caring attitude.

Requirements

• Minimum of 1 year of Customer Support experience
• Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly
• Skilled at explaining technical problems and issues in detail to developers
• Knowledge of Windows operating systems, remote desktop tools, G-Suite, and ticketing systems

Responsibilities

• Onboard a steady stream of new customers by remotely deploying Doctible's software onto our customers' systems
• Troubleshoot technical inquiries surfaced by the customer support team
• Manage advanced Tier 2 support issues with software development and 3rd party partners
• Keep accurate records and ensure processes are well documented
• Help our customers get the most from our platform, solve problems as they arise, and escalate matters to the appropriate channels as needed

Benefits

Competitive compensation: Reasonably expected to pay between $33050-$68650 for this position