D-EDGE Hospitality Solutions is hiring a
Onboarding and Technical Support Specialist

Summary

Join our team as an Onboarding and Technical Support Specialist, where you'll oversee the successful activation and implementation of D-EDGE products, serving as the primary contact for new hotels post-signature.

Requirements

• Proactive and capable of working independently
• Strong analytical, problem-solving, and communication skills
• Proficient in D-EDGE solutions, Salesforce CRM, and Excel
• Experience in B2B technology or hospitality sectors
• Familiarity with GDS or OTA systems

Responsibilities

• Adhere to processes for effective product activation
• Gather and configure necessary information from Account Managers and clients
• Register accounts and set up products (excluding websites)
• Collaborate with Account Managers/Sales to establish the required ecosystem
• Record and update activation tasks in Salesforce CRM
• Log and address issues in Salesforce CRM to assist Level 1 resolution
• Monitor the onboarding journey and keep up with D-EDGE product updates and industry trends
• Manage client training online or onsite based on needs
• Analyze customer requirements and handle complaints in collaboration with Account Managers