Technical Support Specialist

Summary

Join our team as a Technical Support Engineer for the FinTech Area, providing technical support for high-level financial technology systems and software, troubleshooting and resolving system issues, and assisting in development and maintenance of system architecture and design.

Requirements

• General interest in finances (trading, investments, etc)
• High level of communication and soft-skills
• Work experience with foreign clients
• Console skills (ability to find/check the configuration of a component, knowledge of Linux / Unix basics: configuration in etc/, logs in log/, etc.)
• Diligence and quick response to the incoming flow of information (tickets, monitoring, calls, notifications, chats, etc.)
• Ability to identify the problem and do not put up with it
• Ability to work in an environment with frequently changing context (stress resistance)

Responsibilities

• Assist and provide technical support to clients, as well as troubleshoot and resolve system issues
• Respond to customer queries and complaints in a timely manner, providing to our clients technical advice and guidance
• Maintain an accurate record of customer interactions
• Identify root causes of technical problems and develop solutions
• Assist in the development of system architecture and design, documentation and procedures, as well as system-level test plans, new products and services
• Implement and monitor systems performance and software
• Work with other departments to ensure successful integration of systems
• Provide training and support to users and teammates
• Stay up to date with the latest technologies and trends in financial technology
• Comply with all safety and security regulations
• Adhere to all quality standards and procedures

Benefits

• Paid vacation 22 days
• Insurance coverage (for you and your children)
• Partial reimbursement for fitness memberships
• Meal vouchers provided
• Snacks and beverages always available
• Workspaces with modern equipment