Technical Support Specialist

Summary

Join our dynamic Service Desk team in Managed Cloud Services as the first point of contact for customer inquiries. We ensure our clients get the most out of their cloud solutions and enjoy smooth IT operations. We are looking for a motivated, service-minded individual to provide technical support in a collaborative and supportive environment. You will provide first and second-level support to small and medium-sized enterprise customers, primarily through ServiceNow and remote maintenance. The role involves analyzing, solving, and documenting user problems remotely, performing administrative tasks, and monitoring inquiries until resolution. We offer a permanent contract with a competitive salary package, plus interesting fringe benefits, including flexible work arrangements and professional development opportunities.

Requirements

• At least 2 years of Experience in technical 1st level support
• Experience with managing users and devices (Microsoft 365 environment is a plus)
• Basic knowledge of Microsoft Entra, Microsoft Endpoint Manager (Intune)
• You have a customer and service-oriented personality as well as a committed, independent way of working
• A motivated, communicative and reliable person who likes to take on responsibility and feels comfortable in a lively, growing environment
• You are a proactive person, have a curious mindset and a passion for technology
• Very good German (C1) and good English skills (at least B2)
• You’re passionate about technology and continuously look for ways to learn and evolve

Responsibilities

• Provide 1st and work with 2nd level support to small and medium-sized enterprise customers primarily through ServiceNow and remote maintenance; phone and e-mail communication are used only occasionally
• You actively shape the digital future of our customers and make a significant contribution to their stability and satisfaction
• Analyse, solve and document user problems directly remote
• Perform administrative tasks and keep internal processes updated
• Monitoring inquiries, faults and incidents until they are finally resolved

Preferred Qualifications

ServiceNow and ITIL knowledge would be a plus

Benefits

• Permanent contract with competitive salary package, plus interesting fringe benefits
• Being based in Barcelona or nearby, you'll have the flexibility to work from home according to your needs
• Work and evolve with the latest technologies from the Microsoft ecosystem
• Structured career development plan based on your professional goals
• Yearly training budget, Microsoft Certifications and bi-weekly “Tech Lunches“
• Choose your hardware
• Free language classes
• One additional week of vacation for Corporate Social Responsibility
• Annual team event in Switzerland
• A dynamic environment and a unique team spirit!