Technical Support Specialist

Summary

Join Klick Consulting as a Technical Support Specialist in Toronto! This 3-month contract (with potential extension) is a hybrid role (2 days/week in office, potential for fully remote). You will be the first point of contact for technical support, resolving user issues with a web-based platform. The role demands strong troubleshooting skills, database proficiency (PostgreSQL), and excellent communication. You'll need experience with NodeJS scripting and the ability to manage downtime productively. On-call hours are 10 am - 6 pm ET.

Requirements

• Must be proficient in navigating and querying PostgreSQL databases using tools such as DataGrip, pgAdmin, or similar database management interfaces
• Experience executing command line NodeJS scripts
• Strong technical troubleshooting skills with ability to follow detailed procedures
• Comfortable working in a high-responsiveness environment - you must be reachable during on-call hours
• Strong interpersonal and communication skills - calm under pressure, clear on the phone
• Ability to manage downtime productively by contributing to documentation or related work
• Available for a full 40-hour work week, even if hands-on support time is low

Responsibilities

• Serve as the first-line support contact for technical issues between 10am - 6pm ET
• Immediately respond to phone calls and resolve access and authentication issues
• Accurately log and document all support interactions
• Perform supplementary offline tasks, such as documentation and technical preparation, during low activity periods