Technical Support Specialist

Summary

Join Multilogin as a Technical Support Specialist and become a key player in delivering exceptional customer service. You will troubleshoot technical issues, collaborate with various teams, and contribute to product improvement. This fast-paced role demands a tech-savvy individual with strong problem-solving and communication skills. You will work in a collaborative environment, directly impacting user experience and product evolution. If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you.

Requirements

• 1-2 years of experience in a technical support role, preferably in a tech or SaaS environment
• Excellent spoken and written communication skill in English and Russian
• Flexible in working hours. Being able to work in daily, evening, and weekend shifts (no midnight shifts)
• Strong empathy skills
• Excellent communication and problem-solving skills
• Strong desire to help users and solve any kind of issues
• Strong collaboration skills across teams and departments
• Ability to multi-task
• Knowledge of SQL queries and Python

Responsibilities

• Provide timely and empathetic support to customers through chats, emails, and Telegram, ensuring their issues are resolved with a high level of satisfaction
• Collaborate with cross-functional teams to troubleshoot complex problems and identify solutions and workarounds that improve customer experience
• Consistently document troubleshooting steps and solutions to complex issues to build a comprehensive knowledge base that can be leveraged by the entire team
• Follow and contribute to the development of support processes and guidelines to enhance efficiency and effectiveness
• Collaborate closely with the sales team in driving new sales and managing renewals
• Share insights and feedback to improve the product and service and contribute to long-term solutions

Preferred Qualifications

Knowledge of Selenium or Puppeteer for automation