Technical Support Specialist

closed
Multilogin Logo

Multilogin

πŸ“Remote - Worldwide

Summary

Join Multilogin as a Technical Support Specialist and become a key player in delivering exceptional customer service. You will troubleshoot technical issues, collaborate with various teams, and contribute to product improvement. This fast-paced role demands a tech-savvy individual with strong problem-solving and communication skills. You will work in a collaborative environment, directly impacting user experience and product evolution. If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you.

Requirements

  • 1-2 years of experience in a technical support role, preferably in a tech or SaaS environment
  • Excellent spoken and written communication skill in English and Russian
  • Flexible in working hours. Being able to work in daily, evening, and weekend shifts (no midnight shifts)
  • Strong empathy skills
  • Excellent communication and problem-solving skills
  • Strong desire to help users and solve any kind of issues
  • Strong collaboration skills across teams and departments
  • Ability to multi-task
  • Knowledge of SQL queries and Python

Responsibilities

  • Provide timely and empathetic support to customers through chats, emails, and Telegram, ensuring their issues are resolved with a high level of satisfaction
  • Collaborate with cross-functional teams to troubleshoot complex problems and identify solutions and workarounds that improve customer experience
  • Consistently document troubleshooting steps and solutions to complex issues to build a comprehensive knowledge base that can be leveraged by the entire team
  • Follow and contribute to the development of support processes and guidelines to enhance efficiency and effectiveness
  • Collaborate closely with the sales team in driving new sales and managing renewals
  • Share insights and feedback to improve the product and service and contribute to long-term solutions

Preferred Qualifications

Knowledge of Selenium or Puppeteer for automation

This job is filled or no longer available