Technical Support Specialist

Summary

Join Samsara's frontline support team as a Technical Support Specialist! You'll provide technical assistance to customers via phone and chat, collaborating with a global team. This remote position in Mexico requires flexible hours, including nights and weekends. Success in this role requires proven customer-facing and communication skills, along with technical expertise. Samsara offers a competitive compensation package, including health benefits and flexible working arrangements. Career growth is encouraged within a supportive and collaborative environment.

Requirements

• Bachelor’s degree or higher in a technical discipline such as computer science or engineering
• 1-3 years of experience in a technical product support role
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
• Interest and ability to work in a fast-growing environment with changing responsibilities
• Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
• French Fluency is required
• Able to work flexible hours - nights and weekends a plus

Responsibilities

• Respond to inbound customer requests for assistance through live channels (phone and chat)
• Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
• Self-Manage personal workload in an effective and efficient manner
• Utilize available knowledge, tools, and resources to resolve customer issues
• Clearly and concisely documenting communications with Customers
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

General knowledge about Electrical circuits, GPS and telematics

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund