Technical Support & Systems Specialist (SA)

Summary

Join KPhone as a Technical Support & Systems Specialist and become a core part of our technical team. This full-time, remote position offers a starting salary of $1,500/month and opportunities for growth. You will diagnose and troubleshoot user issues, manage support tickets in Freshdesk, implement automations, and collaborate to fix recurring problems. The ideal candidate is highly technical, resourceful, and passionate about leveraging AI to improve workflows. This role involves staying up-to-date with the latest AI tools and contributing to internal documentation and long-term support strategy. You will be working partially during EST hours.

Requirements

• Are extremely tech-savvy and love solving problems
• Understand the basics of coding (not a developer, but can read and debug)
• Have experience with MDM solutions (or are eager to learn)
• Know your way around Zapier, Freshdesk, and other support tools
• Are curious and proactive—you don’t wait for problems to escalate
• Are excited by emerging AI tools and how they can make work better
• Can work full-time and cover at least part of U.S. Eastern Time (EST)

Responsibilities

• Diagnose and troubleshoot user issues across devices, apps, and networks
• Use proxies and other tools to analyze network traffic and identify root causes
• Manage and respond to support tickets in Freshdesk, ensuring fast, complete resolutions
• Implement automations via Zapier and other low/no-code tools
• Collaborate with the team to proactively spot and fix recurring issues
• Stay up-to-date with the latest AI tools and explore ways to implement them for support and ops
• Support MDM (Mobile Device Management) setup and maintenance (big plus)
• Contribute to internal documentation, systems improvements, and long-term support strategy

Benefits

• Starting salary of $1,500/month
• Full-time, remote position
• A long-term role with room for growth
• An opportunity to work on exciting challenges and be a core part of our technical team
• A fast-paced, mission-driven work environment where your contributions matter