Technical Virtual Assistant

Summary

Join 20four7VA as a CPT-7654 Technical VA and provide essential IT support and troubleshooting. This Junior to Advanced level role requires 10-15 hours per week, Monday-Friday, within the EST time zone. Responsibilities include managing Freshdesk, OpenPhone, and a custom CRM, along with supporting web development and maintenance. The ideal candidate possesses general software development knowledge, Python/Django proficiency, and experience with Google Workspace and ticketing systems. This remote position offers competitive rates, weekly payments, paid time off, paid holidays, training, and a supportive community.

Requirements

• General knowledge of software development and troubleshooting
• Proficiency in Python and familiarity with Django framework (experience with Django Admin is a plus)
• Basic understanding of ticketing/support systems like Freshdesk
• Experience with Google Workspace tools and basic IT troubleshooting
• Strong problem-solving skills and ability to communicate technical solutions effectively
• Availability during business hours with some after-hours flexibility

Responsibilities

• Provide daily troubleshooting for software-related issues, particularly during business hours (with after-hours availability being a plus)
• Offer Google Workspace support, including resolving user issues with Gmail, Google Drive, and other Workspace tools
• Assist with tech-related issues, including virtual phone setups and mobile device-related challenges
• Handle basic Freshdesk user setup and changes for internal staff
• Liaise with Freshdesk support for escalated issues, ensuring timely resolution
• Monitor and resolve support ticket-related queries from team members
• Act as the point of contact for OpenPhone support issues, including ticket tracking and troubleshooting
• Guide employees and contractors on OpenPhone usage and problem resolution
• Provide basic backend support for the custom-built CRM, assisting with troubleshooting and resolving errors
• Collaborate with internal teams to ensure the system runs smoothly and meets operational needs
• Support the Python/Django-based system, helping troubleshoot simple issues in Django Admin
• Review and interpret crash reports, escalating complex issues when necessary
• Assist with logs from Mailgun and Twilio to diagnose and resolve communication delivery issues

Preferred Qualifications

Familiarity with tools like Mailgun and Twilio is advantageous

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you