Healthcare Virtual Assistant

Summary

Join Wing and become a Healthcare Virtual Assistant, working remotely to redefine the future of work! You will manage prior authorizations, patient intake, appointments, and medical records within EMR/EHR systems. Responsibilities include processing insurance claims, responding to patient inquiries, and ensuring HIPAA compliance. This role requires a Bachelor's degree in a medical field, at least 3 years of experience as a Medical Virtual Assistant, and excellent communication skills. We offer performance incentives, job security, paid training, and a supportive work environment, all while working 100% remotely.

Requirements

• Bachelor's degree in medical fields or the pharmaceutical-related industry
• At least 3 years experience as a Medical Virtual Assistant
• Excellent English communication skills both written and verbal (At least C1 level)
• Solid understanding of medical terminologies and practices
• Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
• Understanding of healthcare privacy regulations
• Strong interpersonal skills
• Solid organizational & time management skills with keen attention to details
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
• Able to work on a graveyard shift
• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Responsibilities

• Manage prior authorizations and related administrative paperwork
• Document new patient and referral intake
• Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers
• Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
• Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation
• Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional
• Assist in analyzing healthcare data, preparing reports, and maintaining records
• Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality
• Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician
• Ad hoc tasks

Preferred Qualifications

Experience in Psychiatry or Psychiatric Clinic

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay