Technical Writer

Summary

Join Crypto.com's Product Management team as a Technical Writer, where you will be responsible for creating engaging and user-friendly documentation for the company's platform and APIs. You will work closely with engineers, product managers, and other cross-functional teams to develop a wide range of content, including help pages, feature guides, tutorials, blog posts, and more. The ideal candidate will have 5+ years of technical writing experience, a portfolio showcasing their ability to explain complex technical topics clearly, and a strong understanding of code in multiple programming languages. A degree in a related field is required, and experience creating video tutorials is a plus. This role offers a chance to make a significant impact on the user experience and contribute to the growth of a rapidly expanding cryptocurrency platform. Crypto.com provides a supportive and collaborative work environment with various benefits.

Requirements

• 5+ years of technical writing experience
• Portfolio showcasing your ability to explain complex technical topics with clarity and impact
• Ability to read and understand code in multiple programming languages
• Strong collaboration skills—you’re comfortable working with cross-functional teams in a fast-paced, agile environment
• Passion for technology and a genuine empathy for the developer and user experience
• Degree in Computer Science, English, Communications, or a related field

Responsibilities

• Educate & Inspire: Own the end-to-end documentation lifecycle for our platform and APIs, including user-facing help pages and feature guides. Develop content that engages and educates—step-by-step tutorials, best-practice guides, FAQs, technical blog posts, and more
• Make Features Discoverable: Write clear, concise, and compelling help documentation for every feature of our Exchange, ensuring users can unlock the full potential of our platform
• Be a Developer Advocate: Translate complex technical concepts and code (Python, Go, TypeScript, etc.) into accessible examples and guides for both technical and non-technical audiences. Create content that motivates people to build with our APIs, not just reference them
• Collaborate & Lead: Work closely with product and engineering teams to stay ahead of new features and updates. Define and maintain documentation standards for voice, tone, and style
• Expand Our Reach: Contribute to client-facing resources, including FAQs, blog posts, and educational materials. Help shape our community’s learning experience through engaging content across multiple channels

Preferred Qualifications

• Domain expertise in crypto trading and/or exchange platforms is a plus
• Experience creating video tutorials is a plus

Benefits

• Competitive salary
• Medical insurance package with extended coverage to dependents
• Attractive annual leave entitlement including: birthday, work anniversary
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope
• Work Perks: crypto.com visa card provided upon joining