Partner Enablement Technical Writer

Summary

Join Sift as a Partner Onboarding and Certification Technical Writer and play a crucial role in developing and maintaining our partner certification program. You will collaborate with the Instructional Designer to create comprehensive technical training and certification materials, focusing on partner onboarding content and learning paths. This role requires translating complex technical information into clear and engaging content for partners, while also collaborating with internal stakeholders. You will lead the development and refinement of the partner onboarding and certification journey, ensuring alignment with Sift's standards and goals. Autonomy is valued, but you will receive ongoing guidance from the lead instructional designer. The ideal candidate is detail-oriented and passionate about creating impactful partner training materials.

Requirements

• Bachelor’s degree in a relevant field such as Technical Writing, Instructional Design, Communications, Technical Training, or Training Development
• Experience and proven examples of developing onboarding and certification content for partners
• A minimum of 4 years of extensive experience in technical writing or instructional material development in lieu of a degree
• Professional certifications in technical writing or instructional design (e.g., STC Certified Professional Technical Communicator, ATD certifications)
• Minimum of 4 years of experience in technical writing, training development, or related roles, preferably in partner enablement or certification
• Excellent written and verbal communication skills
• The ability to translate complex technical concepts into clear, user-friendly language for partner audiences
• Strong organizational and project management skills

Responsibilities

• Lead the development and refinement of the partner onboarding and certification journey, ensuring alignment with Sift’s standards and partner enablement goals
• Collaborate with Instructional Designers and subject matter experts to create, edit, and maintain partner-focused technical training documentation, manuals, and certification guides
• Develop engaging training and certification content, including manuals, online help, tutorials, and other instructional materials for partner audiences
• Ensure all partner certification documentation is accurate, clear, and consistent
• Incorporate feedback from partners and internal stakeholders to continuously improve content quality and effectiveness
• Maintain documentation standards and version control for all certification materials
• Assist in developing multimedia training components for partner onboarding and certification as needed

Preferred Qualifications

• Experience with authoring tools such as Rise 360, Camtasia, RoboHelp, Chat GPT, or similar
• Knowledge of e-learning platforms and tools (e.g., Articulate, Rise 360)
• A basic understanding of industry standards like ACM, IEEE, or specific compliance requirements