Technical Writer

Summary

Join Restaurant365, a SaaS company revolutionizing the restaurant industry, as a Technical Writer! You will be responsible for creating and maintaining product documentation, including customer-facing and internal materials. Collaborate with product managers and designers to ensure documentation accuracy and consistency. Your work will involve various formats, such as FAQs, step-by-step guides, and troubleshooting articles. You will analyze data to improve documentation and regularly interact with different business units. This role requires proven technical writing experience, excellent communication skills, and proficiency in various tools and software. Occasional travel may be required.

Requirements

• Proven experience working in a technical writing position
• Excellent written and verbal communication skills
• Strong attention to detail with ability to write in explanatory and procedural styles for multiple audiences
• Ability to capture, craft, edit, modify, and publish images/gifs to support written documentation
• Ability to work on your own or with a team to reach established goals and metrics
• Experience in SAAS, accounting, payroll, and/or restaurants
• Proficiencies in Microsoft Office Suite, help authoring solutions, Confluence, and/or Jira

Responsibilities

• Create, update, and maintain existing documentation using technical writing skills, photo editing (SnagIt), writing HTML, and content management system (Doc360)
• Work with Product Managers to create and update documentation for product changes and new features
• Work with Product Managers and Designers to review in-product terms and wording (labels, tooltips, help text, etc.)
• Create, update, and maintain FAQs, step-by-step guides, and troubleshooting articles to answer common customer support questions
• Manage updates and revisions to documentation in a timely manner
• Analyze existing documentation to maintain continuity of style and content
• Regularly meet with and work with different business units to produce documentation, training materials, and customer communications
• Maintain in-product help menus
• Track and analyze article feedback, search analytics, and article view analytics to make article updates and provide regular analytics reports
• Gain a “pulse of the customer’s needs” by working with our world class Support team and Implementation teams on a regular basis
• Work with Instructional Designers and SMEs to review instructional video scripts
• Plan, develop, organize, write, and edit operational procedures
• Assist team members and customers with an attitude of positivity and helpfulness
• Other duties as assigned

Preferred Qualifications

Bilingual (English and Spanish) is a plus

Benefits

• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives