Technician II

Summary

Join Intelligent Technical Solutions as our Technician II and be a pivotal member of our team, providing remote IT support to our clients. You will be responsible for resolving a wide range of technical issues, from operating system problems to network troubleshooting. This role requires strong problem-solving skills, excellent customer service, and attention to detail. The ideal candidate will have experience in helpdesk support, application troubleshooting, and PC deployments. We offer competitive compensation and a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.

Requirements

• Have experience with Windows and Mac OS troubleshooting
• Have minimum two years in Helpdesk support or a similar role
• Be skilled in application troubleshooting, PC deployments/imaging, and user profile management
• Have basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
• Be proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications

Responsibilities

• Resolve workstation operating system issues of any kind
• Resolve printer issues of any kind
• Resolve standard business application (Office, etc.) issues of any kind
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
• Resolve basic server issues
• Resolve basic networking issues
• Answer incoming Quick Fix calls from clients

Preferred Qualifications

• Have experience with Managed Service Providers (MSPs)
• Have Active IT Certifications

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification