Remote Technology Consultant

Summary

The job is for a Technology Consultant at Alpaca, a fast-growing fintech company. The role involves interfacing with enterprise customers worldwide to help scope and support product integrations from conception to launch. The ideal candidate should have strong problem-solving skills, communication skills, and a tech background.

Requirements

• Enterprise-level business project experience with strong process, analysis, design, and documentation skills. Prior experience in a consulting role is a plus
• Strong interpersonal skills with superior verbal and written communication skills for English speaking clients to drive clarity on goals, setting expectations, and collecting feedback
• Demonstrated problem solving ability and attention to detail to deliver high quality output while meeting deadlines
• Strong tech background: RDBMS experience (we use Postgres). Familiarity with metabase is a plus. Experience with modern APIs (REST, Websockets, Server Sent Events). Experience with enterprise software implementations
• Strong technical troubleshooting skills. Experience with issue management (JIRA) and API logging tools. Familiarity with Postman and curl requests

Responsibilities

• Driving product discovery to help formulate a product MVP as well as providing product demonstrations
• Supporting the integration project as the primary technical resource
• Providing any additional solutioning a partner needs completed such as implementing a new feature
• Establish yourself as a subject matter expert of Alpaca’s API and collaborate with fintechs around the world
• Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners
• Ensure feature requests or bugs reported by partners is communicated to the product and engineering teams and properly prioritized
• Support the sales and success team with technical advice and actively drive the technology evaluation stage of our prospective and current enterprise customers
• Attend weekly partners meetings for integrations alongside the project managers and asynchronously answer questions related to the product offering and provide solutions to unblock the partners
• Create internal and external resources that can be leveraged by both partners and internal teams

Preferred Qualifications

• Flexibility to work with customers around the world
• Familiarity and interest in FinTech, financial markets, investing applications. FinTech work experience is a plus, especially with a broker dealer business
• Sales and customer success background leading the customer’s experience through pre-sales and post-sales. Sales training / enablement experience is a plus

Benefits

• Competitive Salary & Stock Options
• Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card