πUnited States
Technology Consultant
closed
Alpaca
πRemote - Asia-Pacific
Summary
Join Alpaca, a fast-growing fintech company, as a Technology Consultant to interface with enterprise customers worldwide, providing technical expertise for product integrations and support.
Requirements
- Enterprise-level business project experience with strong process, analysis, design, and documentation skills
- Strong interpersonal skills with superior verbal and written communication skills for English speaking clients to drive clarity on goals, setting expectations, and collecting feedback
- Demonstrated problem solving ability and attention to detail to deliver high quality output while meeting deadlines
- Strong tech background: RDBMS experience (we use Postgres). Familiarity with metabase is a plus
- Experience with modern APIs (REST, Websockets, Server Sent Events)
- Experience with enterprise software implementations
- Strong technical troubleshooting skills. Experience with issue management (JIRA) and API logging tools
- Familiarity with Postman and curl requests
- Flexibility to work with customers around the world
- Familiarity and interest in FinTech, financial markets, investing applications. FinTech work experience is a plus, especially with a broker dealer business
- Startup mindset
Responsibilities
- Drive product discovery to help formulate a product MVP and provide product demonstrations
- Support the integration project as the primary technical resource
- Provide any additional solutioning a partner needs completed such as implementing a new feature
- Establish yourself as a subject matter expert of Alpacaβs API and collaborate with fintechs around the world
- Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners
- Ensure feature requests or bugs reported by partners is communicated to the product and engineering teams and properly prioritized
- Support the sales and success team with technical advice and actively drive the technology evaluation stage of our prospective and current enterprise customers
- Attend weekly partners meetings for integrations alongside the project managers and asynchronously answer questions related to the product offering and provide solutions to unblock the partners
- Create internal and external resources that can be leveraged by both partners and internal teams
Benefits
- Competitive Salary & Stock Options
- Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
This job is filled or no longer available
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