Teleadvice Support

Summary

Join Petfolk's Virtual TeleAdvice Support team and utilize your veterinary knowledge to provide compassionate care to pet parents. You will address customer concerns, offer advice and triage, and manage medical records through various communication channels (phone, video, text, chat). This role requires strong communication skills and experience in veterinary medicine. The position reports to the Director of Virtual Medicine and Operations and involves both synchronous and asynchronous tasks. Full-time availability and residency in specific states are required. Petfolk offers a comprehensive benefits package, including equity compensation.

Requirements

• 5+ years as a Veterinary Technician or Veterinary Assistant, ER and GP experience in the veterinary field preferred
• Must be willing to work EST between the times of 12pm-10pm
• Full-time position availability
• Must live in one of the following states: AZ, FL, GA, NY, NC, SC, TN or TX

Responsibilities

• Provide compassionate, caring support to our helpline via phone, video, sms, or chat
• Obtain histories and provide recommendations based on company protocols and procedures
• Act as a liaison between pet parents, referral partners, and Petfolk team members to assist in creating a seamless transfer between Petfolk pet care centers and advanced care facilities
• Ensure appropriate medical record management, accurately documenting client communications and interactions with medical teams. Exhibit expert ability to review specific patient information and quickly gain a general understanding of the pet’s relative medical history
• When not actively communicating with pet parents, completing medical administrative duties which may include medical record review, estimate creation, lab result communication, prescription request processing, customer outreach and bookings
• Other duties as assigned

Preferred Qualifications

• Bilingual (Spanish & English)
• Experience with triage/remote work
• Licensed Veterinary Technician

Benefits

Equity Compensation for all employees