Telecom Project Manager

Summary

Join AireSpring, a leading provider of cloud communications, as a Project Manager responsible for managing multiple client orders. You will be the single point of contact for clients, managing timelines, coordinating resources, and resolving order-related issues. This role requires significant interaction with sales agents and other staff members. The ideal candidate is highly organized, possesses excellent critical thinking and communication skills, and is accountable for client satisfaction and timely project completion. The position is remote, requiring a reliable internet connection and suitable workspace. AireSpring offers a supportive work environment and opportunities for professional growth.

Requirements

• Possess excellent critical thinking skills
• Communicate well with all levels of personnel
• Be highly organized
• Have Telecom Project Coordination experience
• Be able to easily learn and use new software programs
• Possess excellent customer service skills
• Be able to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
• Possess initiative with strong analytical and problem-solving skills
• Possess strong analytical and decision-making skills
• Possess strong verbal and written communication skills
• Possess strong interpersonal, organization, and planning skills
• Be able to effectively communicate with internal and external customers
• Possess excellent MS Office skills
• Display great attention to detail
• Be comfortable making presentations and facilitating meetings
• This is a remote position

Responsibilities

• Act as the single point of contact and management for multiple client orders
• Manage client timelines and critical tasks
• Coordinate across multiple groups and resources
• Resolve order-related issues
• Interface with sales agents and other staff members
• Be accountable for their client's overall customer satisfaction
• Ensure timely project completion, issue identification/resolution, and customer delivery
• Ensure clients clearly understand project status throughout all phases, including outstanding, pending, and completed tasks
• Meet the highest standards and minimize customer attrition rate
• Provide remote support for all customer inquiries and tickets
• Perform daily project tracking, including resource management, equipment tracking, and workflow supervision of multiple projects
• Collect and record documentation, including customer setup documents and implementation-related information
• Create and execute project work plans and revise as needed to meet changing needs and requirements
• Summarize project progress and prepare interim and project completion reports
• Facilitate efficient and effective internal team and external customer meetings
• Oversee all aspects of event planning and management, including logistics, budgeting, and vendor coordination
• Create purchase orders, manage invoices, and support event promotion through email and social media campaigns
• Conduct venue research, coordinate booth shipments, and manage event setup and teardown, including AV equipment and staffing
• Develop and maintain event timelines, ensuring milestones are met and resources are allocated effectively
• Build strong relationships with vendors, venues, and other external partners
• Price and order materials such as furniture, carpeting, labor, and audiovisual equipment to meet event needs
• Serve as the primary point of contact for attendees, vendors, sales teams, and internal stakeholders
• Monitor live event activities, addressing and resolving issues in real-time
• Track event costs, maintain budgets, and ensure timely deposits and invoice payments
• Prepare post-event reports to assess performance and identify opportunities for improvement
• Handle other duties as assigned by management
• Follow SOC2 protocols to ensure compliance with security, privacy, and data protection standards during event planning and execution